At Beechwood Suzuki Derby we pride ourselves on our customer care
Dear Mr Wood,
I should by rights have written this letter years ago. However, I am writing to say a big thank you for the pleasure it gives me to have dealings with your staff. I was in yesterday waiting for my car sitting in absolute comfort and admiring your wife’s delightful paintings. I am always received with such courtesy and politeness and have been through the years. As for your workers’ honesty, it knows no bounds.
I feel that I need to say thank you and as an old school master I once knew would have said WD, short for “well done” for you obviously, as in a school, you have set a very high standard!
Would just like to compliment the service received from all departments concerning my recent visit.
I have been a customer of Beechwood (Derby) Limited for approx 10 years since becoming an owner of a Saab 95. I was originally introduced to Beechwood by another Saab driver who also still uses your facility.
I appreciate that the service given by Beechwood Derby is a team effort but do strongly believe that where good service is given, then the management should be made aware and I would therefore like to single Chris Bryan out for the outstanding service he gives whenever I have had need of assistance. The car I have has proven to be a very reliable motor so servicing and MOT’s have been the main work needed. However, from time to time I have had some issues requiring maintenance eg vehicle going in to “limp mode” or a leaking pipe etc and without any hesitation Chris has jumped to my assistance advising you are busy but if I can get the car in then he will see what he can do. This happened recently when I had the vehicle booked in for a service and MOT and a few days earlier, due to what I believe to the cold weather snap, I experienced a broken hydraulic pipe on the power steering. I brought the car in where Chris had it immediately checked and we agreed to proceed ordering a new pipe which was fitted and due to a cancellation he also brought my service forward. Unfortunately we couldn’t get the MOT brought forward but Chris did try, to avoid me having to bring the car back. The car did initially fail the MOT but only due to a tyre having a split on the inside so again Chris stepped in, had the tyre replaced and retested at which stage it passed and without any advisories.
I have found Chris to be extremely helpful in explaining things to me in “plain and understandable” terms, offered solutions and then saw through to completion what he had promised. As a customer I could not ask for a better service. On my last visit and whilst waiting for the vehicle retest to be completed I observed Chris at work and clearly saw that whether talking to customers at the counter or on the phone then his manner was exemplary giving all customers the same level of good service that I have received over the past 10 years.
I live in Nottingham and am always asked why I travel to Derby for servicing and MOT’s when I have other garages on my doorstop. The answer is quite simple in that when you find someone who you can trust and work with then it is worth travelling the extra mile to get that good service. I did notice that Chris has a plaque on the reception in recognition of his service but it was dated 2016. I don’t think it would go amiss to have another for 2017 and feel sure you agree. The main thing is that I would like to extend my thanks to everyone at Beechwood but also ensure you are aware and that Chris ‘s efforts do not go unrecognised.
Many thanks to all.
Just wanted to say a big thank you for the excellent service in ordering and fitting my replacement mirror for my Suzuki Swift Sport. Anytime I’ve dealt with Suzuki parts / service department I’m always impressed to find the staff helpful and willing in the deal ship .Which is nice to get this sort of service this day and age, putting the customer first.
It would be appreciated if you could pass our thanks onto Daniel for his professionalism in helping us choose to buy a used Suzuki from you last Saturday.
If you could let him know everything is going well and we are pleased with the car.
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