You don’t know me but I felt that I should write to you to commend the service that we have received from your Suzuki Sales team.
I made a initial inquiry and spoke with Shane about a used Vitara you had advertised, I explained I was looking for a nearly new car for my daughter who had recently had a bad experience with her last car and dealership (Vauxhall) and lost faith in the car sales market. I explained the situation and told Shane I was looking for someone to restore her confidence and treat her well.
Shane explained the situation to Barry and he took over looking after us, I cannot praise Barry and his bedside manner enough he looked after Amy as if she were is own daughter, he listened to everything she wanted and treated her like a princess with nothing being to much trouble. Barry is a lovely man and obviously takes pride in his role at Suzuki and he treats people with respect and dignity, you have a salesman to be proud of.
Please thank Barry and Shane so much they have made a young lady very happy and my life a lot less stressful.
Also I briefly spoke with Ian he also was a nice gentleman and very accommodating, I can guarantee you have a family of Beechwood converts who will certainly be recommending and using your services for many years to come.
Absolutely fantastic service. I went in looking for a specific car they had for sale and they let me look at every bit of it without an issue, then they let me take it for an hour long test drive and did not call up and disturb me. When I got back to the dealership I was unsure on the car and asked a few questions.
I went home after and wondered if it was the right choice and they didn't disturb me once, the next day I called them to leave a deposit.
It took 1 week to get my car but that was due to their paint correction person not being in. Throughout this week I was also given a 19 plate Susuki S-cross as a courtesy car with half a tank of petrol in and just Valetted then also gave me 1 week insurance with it and were happy to extend the insurance if it took a bit longer for my car.
By the time I got my car back, they put 1 year MOT on it, a full service, a new wiper blade, rust correction, paint correction and alloy correction. This was all for no extra cost and no hassle what to ever. When I saw the car in the lot it was ready and waiting at the front and it looked genuinely like a new car, I even thought that they had bought new alloys for the car.
Lastly they got me some drive away insurance and reminded me about taxing the car (as I almost forgot).
They were so friendly throughout the time with them and answered all my questions throughout my time with them without an issue. Also they wouldn't blag anything, if anyone got confused they would just go and ask the appropriate person which really kept my mind at ease.
I would 100% go back there to buy another car in the future because of the amazing service and cannot thank them enough for helping me.
- Ian and Carol
Beechwood Garage provided an excellent friendly and professional service from start to finish thanks to Rob, Tony and Mike and my lovely car was delivered to Southport from Derby by Paul who went through all the paperwork making the whole experience effortless. I would thoroughly recommend Beechwood Motor Group to friends and family and one day I look forward to driving to Derby to thank them personally.
Very friendly, extremely helpful, non-pushy sales talk everything you wouldn't expect from a car sales team. Couldn't be more delighted to have bought our SuzukiVitara from this dealership. Everyhing about the car was as descibed on website. When viewing the car all covid 19 safety requirements were in place and adhered to. Having a particularly fussy husband, he spotted a few marks and blemishs on the car which were no trouble for the team to fix before we collected it a couple of days later. Simon was our main point of contact who was extremely helpful with sorting all the paperwork out and dealing quickly with our after sales requests.
We can't praise the service we received highly enough.
Bought a car for my daughter off of Simon at Beechwood Suzuki. Could not be happier with the service we received. I’ve never really trusted car salesman in the past, but I must say the whole team we’re fantastic. Did exactly what they said they would do. Very impressed. Can’t recommend them enough. Cheers for the service and best wishes from Wolverhampton. Stay safe.
Thanks again Simon and team.
It was a pleasure to deal with a small, efficient family-run business in Derby
-EliotAbsolutely A1 customer care, great staff and I was very well looked after, from buying through to aftercare. Well Done Beechwood, I will definitely be back.
Took my car for its service and was a bit worried about the Covid-19 situation. No need to be! On entry to the Reception area you are asked to put on a mask, gloves and pop your keys in a plastic bag. Nobody touches those keys then until you pick up your car later. They simply pushed the key through the plastic bag to gain entry to my car. I was advised the Technician would have all PPE and that all of the touch areas (ie steering wheel, gear stick, buttons etc) would also be cleaned after the Technician had finished the service. The only thing that they couldn't do was clean the car which was disappointing but obviously understandable in these times. Again, when I collected the car after its service, I was asked to follow the previously mentioned procedure. There was a one way in and one way out system in place. The staff kept their social distancing in place whilst with me (ie when inspecting the car prior to the service) and there were plenty of face masks, gloves, hand gel etc to use. All in all I was impressed with the whole procedure and would advise that if anyone is a little worried if they have to take their own car, don't be. Great service. Thank you!-Anthony
Superb Service - I came all the way from Manchester. The car was reserved for me & when I arrived it was parked at the front for me to view. (Nice touch). Barry looked after us on both my visits and he was a credit to Beechwood. To be fair the car sold itself on price and model.
Barry even called me the day after to make sure all was well. Now that's what I call customer service. Would recommend anyone looking for a Suzuki New or used to visit Beechwood.
after spending months looking for a car I finally found the swift sport. The team helped me through the process as I have never brought a brand new car before nothing was to much trouble. THANK YOU!-Jodie
Great Christmas event by Suzuki, such a lovely idea to thank their customers and local charity
All staff were amazing - Thankyou
After spending months looking for a new car I finally came across the Suzuki Swift Sport. I couldn't be happier with the service I received. Nothing was to much trouble for the whole team and went above and beyond I would of ever expected. Couldn't fault Beechwood one bit. Extremely, recommend the business couldn't fault one bit.-Josh
Very happy with the service I received. Everyone was very friendly and the best thing was that they weren't a pushy sales team.
-SarahHappy, friendly staff. Nothing is ever to much for them. Best customer service I have received.-
I'm not on here to comment on the work carried out as I'm not a mechanic so im not qualified to say if the work is satisfactory or not. Everything seems o.k. as it always is. Beechwood have been looking after my car since i bought it new from them 3 years ago. I would however like to thank LIZA, for her helpful professionalism in her calming the situation down when the work over run by a good half day. O.K. it wasn't the end of the world situation but LIZA is the sort of person id love in my business, and staff, like her, who can really be good with the public are worth there weight in gold. Note to Beechwood , you have a great asset in Liza, and in others of your staff who make us customers want to stay with your company. Keep up the good work.
I recently purchased a Suzuki Swift. The service I received was great, the staff were welcoming and Tony helped make the process simple and straightforward. I am thrilled with my purchase and I definitely recommend this dealership.
Bought two cars from here over the past two years, great customer service. Pressure free salesman. Cars were both valeted before collection and were in an immaculate condition. Would recommend to anyone.
-DebbieI came to look at the range after going to every other dealership ad Tony and Simon were brilliant! Ended up with a Baleno no fuss just easy.
-RobAbsolutely fabulous dealership, Simon is a top notch car seller and does Suzuki proud. Have bought two vehicles from there and would gladly return again. Also the lady that takes the caĺls, Jayne, is brilliant.
Simon was very good sales man and I will be back
-KateAlways great service from Beechwood Suzuki, can't recommend this place enough! Every time I use Beechwood, Simon is very understanding of what I want in a car and he always finds a car that ticks all the boxes
First contact was with Rob on the chat line then called by Simon and closed deal over phone very easy to do a deal with and Simon even travelled over 350 miles round trip to deliver the car thanks to you both great customer service .- Darren
Dealt with beechwood for years buying quality cars with zero hassle. After sales second to none and device department a pleasure to deal with. Would highly recommend to anyone. Keep up the first class service guys
JUST WANTED TO SAY THANKYOU TO ALL THE STAFF AT BEECHWOOD SUZUKI FOLLOWING THE PURCHASE OF A JIMNY FOR MY WIFE, HAVING BOUGHT MANY MANY VEHICLES OVER THE YEARS BOTH FOR MYSELF, FRIENDS, FAMILY AND BUSINESS I CAN HONESTLY SAY THIS IS THE FIRST PLACE I HAVE BEEN TO THAT PROVIDES WHAT I CALL A PROPER SERVICE, RIGHT FROM THE FRIENDLY TELEPHONE MANNER OF ALL STAFF TO THE PRESENTATION OF THE VEHICLE, EVERYTHING WAS CORRECT. THE WHOLE EXPERIENCE WAS MADE ALL THE BETTER BY JORGE WHO ALTHOUGH WAS RELATIVELY NEW TO THE BUSINESS WAS FRIENDLY, INFORMATIVE, NOT PUSHY AND REALLY MADE US FEEL WELCOME AND HAD THE CAR OUT AND PRESENTED READY FOR OUR ARRIVAL WHICH NEVER SEEMS TO HAPPEN IN MY EXPERIENCE. JORGE WENT OUT OF HIS WAY TO HELP WITH A MINOR PROBLEM WITH TAXING THE VEHICLE AND WHEN WE COLLECTED THE VEHICLE THE FOLLOWING WEEK IT WAS LIKE VISITING AN OLD FRIEND!!
TO CAP IT ALL MY WIFE IS OVER THE MOON WITH THE VEHICLE AND WILL PROBABLY BE A SUZUKI JIMNY OWNER FOREVER.
I CANNOT SING THE PRAISES HIGH ENOUGH FOR THIS COMPANY AND ESPECIALLY JORGE ELEY
KEEP UP THE GOOD WORK.
Fab service. I've got a dealership on my doorstep in Burton but will always stick with Simon at Beechwood Derby